Refund Policy.
We want you to be confident in your investment in DiffCv. Here is exactly how our 14-day refund guarantee, cancellation terms, and Paddle billing operations work.
Effective Date: October 20, 2026
Highlights at a Glance
- 14-Day Money-Back Guarantee: Full refund on your initial subscription if requested within 14 days.
- Quick Processing: Refund requests reviewed within 24–48 hours and returned via your original payment method.
- Merchant of Record: All billing, invoicing, and disbursements are executed securely through Paddle.com.
- Cancel Anytime: Cancel renewal in your account with 1-click without contacting support.
1. 14-Day Money-Back Guarantee
When you purchase a DiffCv Pro subscription (monthly or annual), you are covered by our 14-day money-back guarantee. If DiffCv does not meet your expectations, or if you encounter technical difficulties that prevent you from using the platform, you are entitled to a full refund of your initial purchase amount, provided your request is received within 14 calendar days of the original transaction timestamp.
2. Eligibility Criteria
To qualify for a refund under our guarantee:
- Initial Purchases: The refund request must be submitted within 14 days of the initial subscription purchase date.
- Account Standing: The account must not have violated our Terms of Service or engaged in fraudulent activity.
- Single Guarantee: The money-back guarantee applies once per customer. It does not apply to subsequent repeat subscriptions following a prior refund.
3. Subscription Renewals & Cancellations
Subscriptions automatically renew at the frequency selected at purchase (monthly or annual) to ensure uninterrupted access to AI tailoring tools and unlimited exports.
Cancellation: You can cancel your subscription at any time directly through your Account Settings or the Paddle customer management portal. When cancelled, auto-renewal is immediately stopped, and you will continue to have full Pro access until the end of your prepaid billing period.
Recurring Renewal Charges: Recurring renewal charges are generally non-refundable once processed. However, if an inadvertent renewal occurred and you contact us within 72 hours of the renewal charge without having utilized substantial AI generations or exports during that new billing cycle, we will review your request in good faith.
4. Merchant of Record (Paddle.com)
Our payments and billing operations are powered by Paddle.com, acting as the Merchant of Record for all orders. Paddle securely handles checkout, currency conversion, VAT/sales tax compliance, and payment receipt delivery.
When a refund is approved by DiffCv or Paddle, Paddle processes the credit directly to your original payment method (credit/debit card, PayPal, Apple Pay, Google Pay, or wire transfer).
5. How to Request a Refund
Requesting a refund is straightforward. You may use either of the following methods:
Option A: DiffCv Support
Email our dedicated support team at support@diffcv.app with:
- Your registered account email
- Order / Transaction ID (from your receipt)
- Brief note explaining the reason for the refund
Option B: Paddle Buyer Portal
Access your purchase history, receipts, and order support directly through Paddle's buyer portal:
6. Processing Time & Payouts
Once your refund request is verified and processed:
- Our team typically approves eligible requests within 24 to 48 business hours.
- Once issued via Paddle, funds will appear on your bank statement or payment account within 3 to 10 business days, depending on your card issuer or banking provider.
- Upon refund confirmation, your account is transitioned back to the free tier. Your saved resumes and documents remain preserved and accessible.
7. Chargebacks & Payment Disputes
8. Contact Us
For any questions regarding billing, cancellations, or this Refund Policy, please reach out to: